ECU Help Desk

Contact the Help Desk

We've all been there, forgot to write down a password or been locked out of an account. We are here to help.

These are some steps that may solve your problem.

Password Reset

Passwords expire every 90 days. After 90 days you must reset your password via

Using the computer workstaions on campus to reset your password will not work for your student email.

Follow this link to reset your MyECU, Blackboard, student email, and computer workstation log in Password reset.

Providing Assistance

East Central University provides services as an aid to help students succeed. The Help Desk does provide assistance for these services.

1. MyECU

2. Blackboard/Collaborate

3. Email

4. Wi-Fi

Personal Electronic Devices

The Help Desk provides limited assistance on faculty, staff, and student’s personal devices. The Help Desk will attempt to obtain access for all services listed. We cannot guarantee that we will be successful in getting your personal electronic device to operate correctly. This policy limits our interaction with your personal device to only guiding you through a process. We are not allowed to touch your device. After we have provided our guided assistance and you are still unable to access the needed service, we will advise you to seek professional assistance of a licensed repair service. We are not a repair service. We only provide guided instructions in an attempt to assist you.

Jenzabar locked you out? Call the help desk and will provide you the key to get back in.

Brochure with Frequently Asked Questions.


Danley Hall, Room 102

(580) 559-5884 or (580) 559-5770

Summer Hours:

Monday - Friday
7:30 am - 4:30 pm