Job Title: International Students and Programs Coordinator
Department: International Office
Reports to: Director of International Students and Programs
FLSA: Non-Exempt
Summary:
The International Students and Programs Coordinator will advise international students from application, enrollment through graduation and post-graduation activities (Optimal Practical Training and the OPT-STEM extensions).
Duties and Responsibilities:
• Provides international students information on admissions to prospective students, newly admitted students, re-admitted students, their parents and families, school personnel, and the general public. Communication may be by phone, email or walk-ins.
• Provides advice regarding admissions policies and procedures including application due dates, and admissions criteria, the status of applications, admission decisions, required documentation, and other essential admissions information.
• Inform students denied admission to ECU.
• Answer current students’ questions as to enrollment, on-campus employment, change of major, reduction of course load, program extensions, college transfers, graduation, visas, and other international students’ services.
• Assist former students with questions on Optimal Practical Training eligibility, applications, reporting, and deadlines.
• Must be willing and able to comprehend and relay information on application, admission, international student services, graduation and post-graduation activities.
• Assist with office events, such as orientations and workshops.
• Assist in the supervision of student employees.
• Experience with working with SEVIS.
• Maintains and organizes files for the office.
• Maintains office supplies.
• Communicate with other offices on-campus.
• Answer phone calls, emails and walk-ins.
• Other duties as assigned by Director of International Students and Programs or designated ECU representative.
Qualifications:
• Demonstrate working knowledge of office practices and methods.
• Coordinate work with other employees.
• Organize work effectively, conceptualize and prioritize objectives and exercise independent judgement based on university policy and procedures.
• Establish and maintain effective work relationships with all stakeholders—faculty, administrators, staff, students, and the community.
• Provide competent customer-service.
• Maintain confidentiality regarding protected information.
• Manage deadlines on multiple projects.
• Effectively use office equipment and software including, but not limited to, the Microsoft Office 365 Suite.
• Computer proficiency, including the use of databases.
• Excellent interpersonal skills, including the ability to relate well to and work with individuals from diverse cultural backgrounds; demonstrated understanding of issues affecting international students.
• Demonstrated experience in budgeting and planning.
Education and Experience:
• Bachelor’s degree or three years’ experience related to international student advising/counseling in a higher education environment.
• Preferred: Background in customer service, law enforcement, and/or military service.
• Required: 1+ years’ experience in an administrative assistant position. Writing skills, verbal communication skills, and computer skills must be above entry-level.
• Willingness to learn and professionally develop.
• Patience to explain detailed information to individuals of foreign cultures.
• Ability to remain calm while interacting with individuals upset and/or impatient.
• Assertive in interactions with others and an ability to stand up for one’s self.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
TO APPLY: Applications should consist of (1) a detailed cover letter addressing the expectations of the position; (2) a current resume/curriculum vitae; (3) a list of three professional references with complete contact information and a notation describing the work relationship with each; (4) unofficial transcripts from all degrees; and (5) a completed *Disclosure Statement. (Official transcripts are required upon hiring.)
Applications should be sent electronically to Employment Services at es@ecok.edu. Application review will begin immediately and continue until the position is filled. For more information about ECU, visit our website at http://www.ecok.edu.
***Please do not include a full Social Security Number on documents. Please provide only the last four (4) digits. We may never receive your information if a full Social Security Number is listed on any document. Our email system will reject emails if it detects a full Social Security Number, therefore Employment Services will not receive your information. ***
East Central University, in compliance with all applicable Federal and State laws and regulations, does not discriminate on the basis of race, color, national origin, sex, age, religion, disability, sexual orientation, genetic information, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admission, employment, financial aid, and educational services. The following person has been designated to handle inquiries regarding the non-discrimination policies: Employment Services Director, 1100 E. 14th St., Admin. 160, Ada, OK 74820, (580) 559-5260.